30-60 day Satisfaction Policy - Hassle-Free Returns and Refunds (Updated)
I offer hassle-free returns for both unopened (100% money back for 30 days from order date; 100% store credit toward future order if returned on days 31-60 from order date) AND opened containers (100% if within 10 days from order date; 80% store credit toward future order if returned days 11-30 from order date) for orders within the US.**
Up to 60 day Satisfaction Guarantee*
We're proud to offer you a money-back guarantee on most products** sold through Shop.DrAlexRinehart.com. Limitations apply.
If you're not satisfied with the product, simply notify us to initiate your return within the following timeframes to seek a refund (or store credit) on your order.
As the policy is generous to protect our customers (and nonexistent with most of our competitors), exceptions cannot be made outside of these timeframes.
Most domestic shipments ship for free at our cost (exceptions are upgraded service, orders <$25), and are covered by shipping insurance also at our cost. Registered/activated account users are also eligible for loyalty rewards toward future purchases.
We hope to exchange all of these benefits for your long-term trust and repeat business.
Unopened containers - 60-day Policy:
- 30 days from order date: 100% refund, less shipping.
- 31-60 days from order date: 100% store credit, less shipping.
Opened Containers - 30-day Policy:
- 10 days from order date: 100% refund, less shipping.
- 11-30 days from order date: 80% store credit, less shipping .
- Returns for opened containers are not accepted for international orders.
The delivery step of your order is also protected by free shipping insurance that is provided at our cost. Insurance claims for lost, damaged, stolen must be submitted within 30 days of ship date for domestic orders, and 45 days of ship date for international orders. See link above for details.
We do not reimburse shipping costs for delivery or return costs.
We do not accept or process international returns for opened jars.
Expect International shipping times to take 7-14 days. Customs delays are out of our control. It is not abnormal for an international shipment to take 21-45 days for delivery. Any duties, fees, or direct pick-up requirements are the responsibility of international customers.
We reserve the right to deny a refund if a returned opened product has been used beyond expected/reasonable use for the given return period.
See directions below on how to initiate your return.
**The Physician's Elemental Diet and Dextrose Free powders from Integrative Therapeutics & the Detox Qube by Quicksilver Scientific are NOT eligible for returns and not covered by our return policy.
Products sold through 3rd party portals are covered by the policies of the 3rd party, not Shop.DrAlexRinehart.com
Initial and Return Shipping Costs
Shipping is not refunded; return shipping is the responsibility of the customer.
How to Initiate a Return & Refund
1.) Contact our Customer Service at Sales.DrAlexRinehart@gmail.com OR leave a voicemail at (480) 442-5819.
Please leave a detailed message regarding the return including your name, telephone number, and order information. Let us know that we’ll be expecting a return shipment.
2.) Double check that your order is within the 30-day return period.
Send the product(s) in question to:
AZ Nutrition Center, LLC
503 W Robinson St
Orlando, FL 32801
3.) Upon receipt of the returned merchandise (we strongly recommend applying a tracking number to your return shipment), we will inspect the item & begin the refund process. We do not supply return labels.
The amount refunded is calculated using the original purchase price of the item and tax (if applicable).
Any added shipping costs will not be refunded; Return shipping is the responsibility of the customer. Due to fraud prevention, no refunds or replacement shipments are made until products are physically received.
Products Damaged in Shipping
Damaged shipments are generally caused by transport & mishandling by the postal service (such as the United States Postal Service).
Please provide a picture of the damaged shipment, or other proof of missing product so that we may put in an official claim with the mail delivery service. Your order is also covered by Route shipping insurance, a 3rd party entity that protects you from lost, stolen, or damaged shipments - as they are experts and generous to the many circumstances - we default to their policies.
Upon receipt of photographic evidence of the damaged shipment sufficient for a claim – we (or Route) will issue a replacement product or issue you a 100% refund for the products in question at your request.
If the tracking information shows that the product has been delivered, and we cannot prove damage – we are unable to process refunds. A police report may be required for stolen shipments. See our Free Shipping Insurance details.
Please send your name, phone number, and order information along with photo attachments to Sales.DrAlexRinehart@gmail.com
Lost or Delayed Shipments:
Even if you paid for expedited shipping, sometimes a package is lost in transport to your home or office – or makes it 1-2+ days later than you hoped.
Unfortunately, this is an issue with the mail carrier – not DrAlexRinehart.com or AZ Nutrition Center. We cannot control postal delays by 3rd party entities. Please leave enough buffer time to receive your package.
The USPS requires at least 14 days before a lost claim can be submitted. As soon as the product has been marked as “delivered” – no claims can be submitted even if insurance was purchased – even if it is outside of an expedited delivery date or the 14-day cut-off.
These policies are independent of AZ Nutrition Center and DrAlexRinehart.com, and are subject to change at any time.
In cases of a lost shipment, we will send out a replacement product at 15 days, as early as 7 days with Route insurance claims (see shipping insurance link above). If you still receive the original shipment, just mark it as “return to sender”.
Weekends, holidays, and time zone differences may delay shipment of your replacement product. To prevent fraud, stolen claims may require a police report provided to Route insurance or AZ Nutrition Center to process your claim.
“My Product Says Delivered – But It Hasn’t Arrived”
Sometimes, the delivery person will place the product in an unusual place – such as an alternative entrance, balcony, porch, or behind/underneath outdoor furniture.
If your package says it has been delivered, please call and check with your local United States Postal Service or other mail carriers foremost!
We cannot refund shipments that have been marked as “delivered” without receiving a returned product.
Most commonly, packages are errantly scanned by the delivery service and will arrive 1-2 days later than the day they were marked as "delivered".
Important Note on Select Digestive and Immune Health Products:
Due to the high potency of some of the formulations - you are responsible for understanding the correct intake instructions for products purchased from the site.
For example, Megasporebiotic, other probiotics, and other supplements can make you feel "off" when you first start taking the products (loose stools, body ache, mild constipation, headache, temporary anxiousness, etc).
These symptoms are NORMAL and actually a sign that the products are working.
It is important to start LOW and work your way up on such products.
Most of the time - you just need to reduce your intake level considerably - even if it means opening up capsules or halving tablets.
Please note, these policies are in place so that we can offer you the highest quality product at competitive prices.
If someone beats our prices, chances are they are doing so in violation of the manufacturer's reselling terms. If they violate basic pricing agreements with their manufacturer, they are likely cutting corners elsewhere too. Please notify us and provide us an opportunity to match or beat pricing on a case by case basis.
Prior to your purchase, feel free to Contact Us
This will help eliminate unnecessary returns and fees. This should ensure that as our valued customer you will receive the proper information before you order.
*We reserve the right to arbitrarily deny, cancel, & refund future orders based on questionable return/refund/lost/damage history.
*We also reserve the arbitrary right to negate our return policy for future orders to customers with questionable return/refund/lost/damage history.
*We also reserve the right to charge shipping or shipping insurance costs for future orders to customers with quesitionable return/refund/lost/damage history.
*Lastly, we cannot be responsible for changes to your self-directed supplement protocol issued by or based on 3rd party health decisions/lab results for orders that fall out of this policy's time windows.
As supplements are not intended to treat, diagnose, prevent, or cure any disease, please direct health questions to your natural health professional.
We can help with general product questions or suggestions, and reserve the right to direct you to the manufacturer or a personal health professional for more clinical or complex questions outside of our purview..
**The Physician's Elemental Diet and Dextrose Free powders & the Detox Qube by Quicksilver Scientific are NOT eligible for returns and not covered by our return policy.
Latest changes and improvements to unopened/opened jar return policy effective for orders dated on or after May 20th, 2020.
Terms of previous policy effective for orders on and between March 31st, 2020- May 19th, 2020.
Policy details are subject to change for future orders at any time.