30-Day Satisfaction Policy - Hassle-Free Returns and Refunds
In case you're not satisfied though, I offer hassle-free returns for both unopened (100% money back) AND opened jars (75% money back) for orders within the US.
30-Day Money Back Guarantee
We're proud to offer you an unconditional 30-day money-back guarantee on all products sold through Shop.DrAlexRinehart.com.
If you're not satisfied with the product or your results, simply notify us within 30 days of your order date and we'll give you a 100% refund for unopened product and 75% refund for opened product, less shipping.
Expect International shipping times to take 7-14 days. Customs delays are out of our control. Any duties or fees are the responsibility of international customers.
We cannot reimburse shipping costs for delivery or return costs. We do not accept or process international returns of opened jars
See directions below on how to initiate your return.
Initial and Return Shipping Costs
Shipping will not be refunded; return shipping is the responsibility of the customer.
How to Initiate a Return & Refund
1.) Contact our Customer Service at Sales.DrAlexRinehart@gmail.com (PREFERRED) OR leave a voicemail at (480) 442-5819.
Please leave a detailed message regarding the return including your name, telephone number, and order information. Let us know that we’ll be expecting a return shipment.
2.) Double check that your order is within the 30-day return period.
Send the product(s) in question to:
AZ Nutrition Center, LLC
20343 N. Hayden Rd., Ste 105-147
Scottsdale, AZ 85255
3.) Upon receipt of the returned merchandise (we strongly recommend applying a tracking number to your return shipment), we will inspect the item & begin the refund process.
The amount refunded is calculated using the original purchase price of the item and tax (if applicable).
Any added shipping costs will not be refunded; Return shipping is the responsibility of the customer.
Products Damaged in Shipping
Damaged shipments are generally caused by transport & mishandling by the postal service (such as the United States Postal Service).
Please provide a picture of the damaged shipment, or other proof of missing product so that we may put in an official claim with the mail delivery service.
Upon receipt of photographic evidence of the damaged shipment sufficient for a claim – we will send out a replacement product or issue you a 100% refund at your request.
If the tracking information shows that the product has been delivered, and we cannot prove damage – we are unable to process refunds.
Please send your name, phone number, and order information along with photo attachments to Sales.DrAlexRinehart@gmail.com
Lost or Delayed Shipments:
Even if you paid for expedited shipping, sometimes a package is lost in transport to your home or office – or makes it 1-2+ days later than you hoped.
Unfortunately, this is an issue with the mail carrier – not DrAlexRinehart.com or AZ Nutrition Center. We cannot control postal delays by 3rd party entities.
The USPS requires at least 14 days before a lost claim can be submitted. As soon as the product has been marked as “delivered” – no claims can be submitted even if insurance was purchased – even if it is outside of an expedited delivery date or the 14-day cut-off.
These policies are independent of AZ Nutrition Center and DrAlexRinehart.com, and are subject to change at any time.
In cases of a lost shipment, we will send out a replacement product at 15 days. If you still receive the original shipment, just mark it as “return to sender”.
Weekends, holidays, and time zone differences may delay shipment of your replacement product.
“My Product Says Delivered – But It Hasn’t Arrived”
Sometimes, the delivery person will place the product in an unusual place – such as an alternative entrance, balcony, porch, or behind/underneath outdoor furniture.
If your package says it has been delivered, please call and check with your local United States Postal Service or other mail carriers foremost!
We cannot refund shipments that have been marked as “delivered” without receiving a returned product.
Occasionally, packages are errantly scanned by the delivery service and will arrive 1-2 days later than the day they were marked as "delivered".
Important Note on Select Digestive and Immune Health Products:
Due to the high potency of some of the formulations - you are responsible for understanding the correct intake instructions for products purchased from the site.
For example, Megasporebiotic, other probiotics, and Lauricidin can make you feel "off" when you first start taking the products (loose stools, body ache, mild constipation, headache, temporary anxiousness, etc).
These symptoms are NORMAL and actually a sign that the products are working.
It is important to start LOW and work your way up on such products.
Most of the time - you just need to reduce your intake level considerably - even if it means opening up capsules or halving tablets.
Please note, these policies are in place so that we can offer you the highest quality product at competitive prices.
If someone beats our prices, chances are they are doing so in violation of the manufacturer's reselling terms. If they violate basic pricing agreements with their manufacturer, they are likely cutting corners elsewhere too!
Prior to your purchase, feel free to Contact Us
This will help eliminate unnecessary returns and fees. This should ensure that as our valued customer you will receive the proper information before you order.
*We reserve the right to arbitrarily deny, cancel, & refund future orders based on item return/refund/lost/damage history.