Free Shipping Insurance on All Orders
E-commerce can sometimes be a scary place, but at DrAlexRinehart.com, you can place your order with confidence!
We're proud to now offer Route shipping protection on all orders at our cost!
Your shipments are now protected from loss, damage, and theft.
As soon as you order, you will receive an email from Route - the 3rd party insurance company we use to protect orders.
To clarify, route is not physically shipping the product, they are an insurance entity that will replace or refund your order if a problem arises. The company itself is also backed by insurance.
Expected shipping times apply based on date of shipment - not necessarily the date of order. Weekends, weather, and USPS holidays can still affect delivery time of your order. You can review delivery times here.
If you have a claim to make regarding your shipment, please use the "file claim" link in the route email and route will respond in 24 business hours (see screenshot of email below).
(Check your email for your route order ID and claim link)
If you have trouble finding that email - visit https://Help.Route.com for assistance with your claim or questions regarding the shipment protection.
To prevent fraud from frequent claims, spurious claims, or orders that involve large purchases, Route may occasionally require pictures and/or a police report to fully replace or refund your claim. Rest assured as Route is in the business of protecting your shipment and want to keep you and our business satisfied.
They handle claims fairly and efficiently, with a high degree of professionalism. As we paid for the service on your behalf, we also have the right to request the same information or to stand with Route's decision.
Product availability (backorder, out-of-stock, etc.) can change from the time of your initial purchase and may affect our ability to replace shipments. Refunds can still be administered in these rare instances.
If you choose to dispute a charge with your bank as opposed to filing a claim with the insurance we provided, it puts the full claim decision in the hands of the bank and your insurance, our ability to help with a solution, and other policies are negated.
Turnaround on the bank's decisions can take up to 75 days - running past Route's deadlines. It is best to use the insurance we've provided for you, and we hope that you're happy that we paid for the insurance for you!
Route rarely denies claims and if they do, or require information to make the decision, it's for good reason due to a circumstance's potential for fraudulent claim activity that they must deal with at scale.
While you may be upset in the circumstance that a package was not delivered when you hoped, we hope that having paid for insurance on your behalf shows that while things happen outside of our control, we have your best interests in mind.
Orders placed on 3rd party portals (AZNutrition.Metagenics.com, Fullscript, Microbiome Patient Direct, Amrita Nutrition, etc) are not covered by Route and delivery issues are subject to the 3rd party's policies.
Route is normally an opt-in service at a cost to customers, we've paid for the insurance on your behalf - while we can help in some cases, there are circumstances where we cannot and it is ultimately your responsibility to file the claim with Route directly. Please treat our staff with respect as these circumstances generally are the fault of a USPS person, weather, holiday, or other situation that's out of our direct control.
We spend over $20,000 year to provide this elective insurance for you as part of an added commitment to protect you from such situations - please use it with gratitude and professionalism as it is not something you will see often in e-commerce!
In addition to Route shipment protection, you're also protected by our Satisfaction Policy.
*Remember, Route is a 3rd party insurance entity, they are not physically shipping/re-shipping your product - they are handling the insurance coverage based on lost, stolen, or damaged claims and it is best and most efficient to work with them directly by finding their policy email with the instructions above.
With Auto-Ship, you can save on your order, and it will minimize the chances of running out of product and needing it in a jam! With auto-ship, your orders are also given preference if we ever run low on inventory or run into a manufacturer backorder. While it may not be available for some products, consider setting up an autoship for your next order!